30-DAY DEFECTIVE PRODUCT RETURN WINDOW
Buzz Bars Returns & Refunds Policy
Due to the nature of cannabis products, returns are strictly limited to defective items covered under our warranty. This policy outlines your options for defective product returns and refund eligibility.
WE CANNOT ACCEPT RETURNS OF OPENED OR USED CANNABIS PRODUCTS FOR HEALTH AND SAFETY REASONS
✅
What’s Eligible
- Defective devices (hardware failure)
- Products damaged during shipping
- Incorrect items received
- Unopened, unused products (rare exceptions)
❌
What’s Not Eligible
- Opened or used products
- Change of mind/disliked effects
- Allergic reactions
- Effects not meeting expectations
1. General Return Policy
1.1 Product-Specific Restrictions
Due to health regulations and the nature of cannabis products, Buzz Bars maintains a strict return policy. We cannot accept returns of opened or used cannabis products under any circumstances. Returns are only accepted for:
| Return Reason | Eligibility | Time Limit | Required Documentation |
|---|---|---|---|
| Manufacturing Defect | ✅ Eligible | 30 days from delivery | Proof of purchase, photos of defect |
| Shipping Damage | ✅ Eligible | 7 days from delivery | Photos of packaging & product |
| Incorrect Item Shipped | ✅ Eligible | 14 days from delivery | Photo of received item vs. order |
| Change of Mind | ❌ Not Eligible | N/A | N/A |
| Product Effects | ❌ Not Eligible | N/A | N/A |
1.2 Health & Safety Compliance
For health and safety reasons, all cannabis product returns are subject to strict compliance with state regulations. Once a cannabis product leaves our facility, we cannot guarantee its integrity or safety if returned, which is why returns of opened products are prohibited.
2. Return Process for Eligible Items
1
Request Authorization
Contact our support team within 30 days of delivery with your order number and evidence of the defect or issue.
2
Receive Instructions
If approved, we’ll email you a return authorization number and prepaid shipping label.
3
Ship Product Back
Package the item securely and ship using our provided label within 7 days.
4
Receive Resolution
We’ll process your return within 5 business days of receipt and issue refund or replacement.
2.1 Required Documentation
For all return requests, you must provide:
- Order number and purchase date
- Clear photos showing the defect or issue
- Description of what’s not working
- Shipping address verification
3. Refund Processing & Timelines
Refund Processing Details
Approved refunds are processed to the original payment method. Shipping costs are non-refundable unless the return is due to our error. Please allow the following processing times:
| Refund Type | Processing Time | Method | Notes |
|---|---|---|---|
| Credit/Debit Card | 5-10 business days | Original payment method | Bank processing times vary |
| Store Credit | 1-2 business days | Account credit | Immediate for future purchases |
| Replacement Product | 1-3 business days | New shipment | Shipped via standard shipping |
3.1 Partial Refunds
In some cases, partial refunds may be granted at our discretion, such as:
- Minor cosmetic damage that doesn’t affect functionality
- Packaging issues that don’t compromise the product
- Late delivery beyond guaranteed shipping windows
4. Warranty Claims vs. Returns
4.1 Relationship to Warranty Policy
This Returns Policy works in conjunction with our Warranty Policy. Most defective product issues should be handled through warranty claims rather than returns:
| Situation | Use Returns | Use Warranty | Timeframe |
|---|---|---|---|
| Device stops working | First 30 days | Days 31-100 | Varies |
| Battery won’t charge | First 30 days | Days 31-100 | Varies |
| Clogging/leaking | ✅ Yes | ✅ Yes | 100 days total |
| Wrong item received | ✅ Yes | ❌ No | 14 days |
4.2 Extended Protection
Our 100-day warranty provides extended protection beyond the standard 30-day return window. If your product fails after 30 days but within 100 days, please file a warranty claim instead of a return request.
5. Non-Returnable Items & Situations
Items We Cannot Accept Back
The following items and situations are not eligible for return or refund:
Product-Related Issues
- Change of mind about purchase
- Product effects not as expected
- Allergic reactions or sensitivities
- Product too strong/too mild for you
- Flavor preferences
Usage & Handling Issues
- Opened or used products
- User error or misuse
- Damage from improper storage
- Lost or stolen products
- Products purchased elsewhere
Frequently Asked Questions
What if my Buzz Bar stops working after 30 days?
Products that fail after 30 days but within 100 days are covered under our warranty policy. Please file a warranty claim rather than a return request.
Can I return a product if the effects aren’t what I expected?
No, we cannot accept returns based on product effects, potency, or personal experience. Effects vary by individual based on tolerance, metabolism, and other factors.
What if I receive the wrong item?
If you receive an incorrect item, contact us within 14 days with photos of what you received vs. what you ordered. We’ll send the correct item and provide a return label for the incorrect product.
Do I have to pay for return shipping?
We provide prepaid return labels for eligible returns. For non-defective returns (rare exceptions), customers may be responsible for return shipping costs.
How long do refunds take to appear on my statement?
Credit card refunds typically take 5-10 business days to appear, depending on your bank. Store credit is applied within 1-2 business days.
Can I exchange for a different flavor?
We do not offer exchanges for different flavors due to the nature of cannabis products. If you have a defective product, we’ll replace it with the same item.
Need to Start a Return?
Before contacting us, please ensure you have your order number and photos of the issue ready. This will help expedite your return request.