100-DAY SATISFACTION GUARANTEE
Buzz Bars Warranty Policy
Your confidence in our products is backed by one of the strongest warranties in the disposable vape industry. This policy outlines your rights and our commitments.
✅
100-Day Coverage
From date of purchase on all Buzz Bar products
🛡️
What’s Covered
Manufacturing defects, premature battery failure, hardware malfunctions under normal use, and clogging issues within 100 days of purchase.
🚫
What’s Not Covered
Normal wear and tear, damage from misuse, lost or stolen devices, cosmetic damage that doesn’t affect functionality.
⚡
Quick Claims
Most warranty claims are processed within 3-5 business days. Replacement devices typically ship within 24 hours of claim approval.
Detailed Warranty Coverage
This warranty policy applies to all genuine Buzz Bars products purchased through authorized retailers or directly from Buzz Bars. The warranty period begins on the date of original retail purchase.
| Coverage Area | Status | Details & Conditions |
|---|---|---|
| Manufacturing Defects | Fully Covered | Any defect in materials or workmanship that appears under normal use during the warranty period |
| Battery Performance | Partially Covered | Battery failure before 80% of expected lifespan (approximately 300 charges). Normal capacity reduction not covered. |
| Hardware Malfunctions | Fully Covered | Device failure to power on, heating element failure, or charging port defects under normal use conditions |
| Clogging Issues | Conditionally Covered | Persistent clogging that renders device unusable, provided proper storage and usage guidelines were followed |
| Leakage Problems | Fully Covered | Significant leakage that affects device performance or creates safety concerns |
| Cosmetic Damage | Not Covered | Scratches, dents, or color fading that doesn’t affect device functionality |
| User Damage | Not Covered | Damage from drops, liquid exposure, extreme temperatures, or improper storage |
| Consumable Components | Not Covered | Normal depletion of e-liquid/ cannabis extract through use |
Warranty Claims Process
Follow these steps to submit a warranty claim for your Buzz Bars product. Having your purchase information ready will expedite the process.
1
Verify Eligibility
Check that your issue is covered under our warranty policy and that your device is within the 100-day coverage period.
2
Gather Documentation
Collect your proof of purchase (receipt or order confirmation) and note your device’s serial number (located on packaging).
3
Submit Claim
Complete our online warranty claim form or contact our support team with your documentation and issue description.
4
Receive Resolution
We’ll review your claim within 48 hours and provide replacement instructions or troubleshooting assistance.
⚠️ Important Warranty Limitations
This warranty is void if:
- The product has been altered, modified, or repaired by unauthorized personnel
- Damage resulted from accident, abuse, misuse, or neglect
- The serial number has been removed, altered, or defaced
- The product was purchased from an unauthorized reseller
- Usage violates local, state, or federal laws regarding cannabis products
This warranty gives you specific legal rights, and you may also have other rights which vary by state or country.
Warranty Policy Frequently Asked Questions
How long does the warranty process take?
Most claims are reviewed within 48 hours. Once approved, replacement devices typically ship within 24 hours. Total process time is usually 3-5 business days from claim submission to shipment.
Do I need to return the defective device?
In most cases, yes. We require return of the defective unit (with prepaid shipping) for quality control analysis. Exceptions may apply for minor issues where return isn’t practical.
What if I purchased from a third-party retailer?
The Buzz Bars warranty applies regardless of purchase location, provided the retailer is authorized. You’ll need to provide proof of purchase from that retailer.
Is the warranty transferable?
No, the Buzz Bars warranty applies only to the original purchaser and is not transferable to subsequent owners.
What about international purchases?
The warranty applies globally, but shipping times and certain conditions may vary by country. Some regions may have additional consumer protection laws.
Can I get a refund instead of replacement?
Our standard warranty provides for replacement of defective units. Refunds are issued only if replacement isn’t possible or if required by local consumer protection laws.
Legal Disclaimers & State Compliance
Age Restriction Notice
Buzz Bars products are intended for use only by adults 21 years of age or older in jurisdictions where such use is legally permitted. This warranty is void if the product was purchased or used by individuals under the legal age.
FDA & Regulatory Compliance
Buzz Bars products are not FDA-approved and are not intended to diagnose, treat, cure, or prevent any disease. This warranty does not cover any claims related to health effects or medical outcomes.
State Variations: Some states have specific consumer protection laws that may provide additional rights beyond this warranty. These state laws are not waived by this policy.
Need Warranty Support?
Our customer support team is ready to help with warranty claims, eligibility questions, or product issues.
Submit Warranty ClaimContact SupportView FAQ
48-Hour
Claim Review Time
94%
Claims Approved
24hr
Replacement Shipping
Policy Updates & Revisions
Buzz Bars reserves the right to modify this warranty policy at any time. Current customers will be covered under the policy in effect at the time of their purchase. This policy was last updated on March 15, 2025.
Previous versions: 2024 Policy | 2023 Policy